Refund policy

Return & Refund Policy

We want you to feel confident shopping with Harlowi. If you are not satisfied with an eligible purchase, you may request a return within 30 days of receiving your order.

RETURN ELIGIBILITY

To be eligible for a return, the item must generally be in the same condition in which you received it, unused or unworn where applicable, and returned with its original packaging and included accessories.

To request a return, please contact us using the contact information provided on our website. Please do not send a return without first contacting us for return instructions.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and provide your order information and, when requested, photos showing the issue. We will review the situation and work with you toward an appropriate resolution.

NON-RETURNABLE ITEMS

For health, hygiene, safety, or other applicable reasons, certain products may not be eligible for return once opened, used, or unsealed. This may include certain personal care, beauty, intimate, or hygiene-related products.

Items that are personalized, made to order, or clearly marked as final sale may also be ineligible for return.

If you are unsure whether your item is eligible for return, please contact us before returning it.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer for eligible returns, unless otherwise stated by Harlowi.

If you received an incorrect, defective, or damaged item, please contact us before returning it. We will review the issue and provide appropriate instructions or another resolution when applicable.

REFUNDS

Once an eligible return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method.

Please allow time for your bank or payment provider to process and post the refund after it has been issued.

ORDER CANCELLATIONS

Customers may request cancellation within 15 minutes of placing an order, provided the order has not already been fulfilled. After the cancellation window has passed, we cannot guarantee that an order can be canceled or modified. If you need assistance, please contact us as soon as possible.

EXCHANGES

The availability of exchanges depends on the product. Please contact us if you would like to request an exchange, and we will let you know the available options.

QUESTIONS

For questions about returns or refunds, please contact us using the contact information provided on our website.